If you receive a refund, the initial shipping costs will be deducted from your refund.ĭepending on where you live, the time it takes for your exchanged product to reach you may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Stirling Cycles, 18b Airthrey Road, FK9 5JR We will only issue a refund to the gift giver as per the terms of our returns/ refunds policy above. Once the returned item is received, a gift certificate will be mailed to you. If you received this item as a gift and you wish to return it, you will need to provide proof of purchase and you will receive a gift credit for the value of your return. If you no longer wish to keep your item as per our return policy above send us an email at and send your item to: Stirling Cycles, 18b Airthrey Road, FK9 5JR. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at Exchanges There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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